The provision of goods and services by Bean To Cup is subject to availability. In cases of unavailability, Bean To Cup will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.
Please contact the Bean To Cup online store hotline on 010 335 1070 prior to sending any Products to Bean To Cup for return. This will ensure that your Order is accepted for return without any unnecessary complications.
Returned Products will only be accepted when they are returned unused, in their original packaging and within 7 days of receipt. Bean To Cup will not accept any item for return unless the original delivery slip has been returned with the Product.
Bean To Cup will only accept returns of hygiene and care items (including cleaning tablets, CLARIS filter cartridges and descaling tablets) when they are returned unopened and in their original packaging.
Once your return has been received and accepted byBean To Cup, the purchase price will be reimbursed to you, to the account used for payment of the Order. Please allow up to 7 days for your refund to be processed. There may be a further delay in your receipt of the refund will depend on the period of time it takes your financial institution to finalise the refund.
You must return any Products to Bean To Cup at your own cost. The date of the post mark or on which the logistics firm confirmed receipt is binding for returns.
Damaged Goods
If your goods arrive damaged, missing any parts or accessories, or inoperable, please notify us immediately in order to resolve the issue. We will require the following information to assess where in the delivery process the damage may have occurred.
- Photograph of the outer box;
- Photograph of the inside of the box, including the inner packaging; and
- Photograph of the damaged item.
